Terms of use

MyParcha is operated by MyParcha Innovations, a sole proprietorship registered in India at Plot No. 419, A Block, Dayal Residency, Faizabad Road, Chinhat, Lucknow, Uttar Pradesh 226028, India. By using the service you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

Reading handwriting is probabilistic. The service reports a confidence score with every field and routes uncertain fields to a human rather than guessing — but it can still be wrong, including on a field it was confident about.

• We do not warrant that any extracted value is accurate, complete or fit for a particular purpose.
• Where a clinic uses MyParcha, the treating clinician remains responsible for verifying clinical content before relying on it or issuing it to a patient. The review step exists for exactly this reason and must not be bypassed as a matter of routine.
• Where an insurer or administrator uses MyParcha, the adjudication decision remains theirs.

You are responsible for:

• Having a lawful basis to collect and process your patients’ health data, and obtaining consent where it is required.
• The accuracy of what you upload and what you confirm during review.
• Managing your own staff accounts — granting access only to people who need it, and removing access promptly when someone leaves.
• Meeting the medical record-keeping obligations that apply to you. MyParcha helps you meet them; it does not assume them.

We act as your Data Processor for patient data and will process it only on your instructions. See the privacy policy.

You may not:

• Upload a document you have no right to upload, or another person’s medical record without their authorisation.
• Attempt to access data belonging to another organisation or another patient.
• Probe, scan or test the security of the service except as invited on our security page.
• Use automated means to extract data at scale, or resell the service’s output as your own dataset.
• Use the service to build a competing extraction model from our outputs.
• Use it for anything unlawful, or in a way that could endanger a patient.

You keep all rights in the documents and data you upload. You grant us only the licence needed to run the service for you — to store, process, display and return that content, and to produce derived structured data from it. That licence ends when the content is deleted.

We do not use your patients’ documents to train third-party models on your behalf, and we do not sell or share them other than as set out in the privacy policy.

MyParcha is provided on an “as available” basis. We do not currently offer a contractual service level, and we say so rather than implying one. We may change, suspend or withdraw features, and will give reasonable notice where a change materially affects how you work.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of data beyond our obligation to maintain backups, or for any decision taken in reliance on an extracted value without the verification described in section 3.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

You may stop using the service at any time. On termination of a clinic account we will make your data available for export for a reasonable period, then delete it in line with the retention rules in the privacy policy and any record-keeping obligation that applies.

We may suspend an account that is being used in breach of section 5, or where continued use would put patient data at risk. Where it is safe to do so we will tell you first.

These terms are governed by the laws of India. The courts at Lucknow, Uttar Pradesh have exclusive jurisdiction, without prejudice to any right you have to bring a complaint before a regulator or consumer forum.

We will update the date at the top when these terms change, and tell clinic customers directly where a change is material. Questions about these terms: [email protected].