Legal
Grievance redressal
If something has gone wrong — with your data, your record, or the way we handled either — this is how to raise it and what we commit to doing about it.
Last updated 26 August 2026
The Grievance Officer
Appointed under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under it.
- Name
- Aditya Kumar Singh
- Designation
- Grievance Officer, MyParcha Innovations
- [email protected]
- Telephone
- +91 63873 33961
- Post
- Plot No. 419, A Block, Dayal ResidencyFaizabad Road, ChinhatLucknow, Uttar Pradesh 226028India
What you can raise here
- Your personal or health data has been handled in a way you did not expect or agree to.
- A request to access, correct or erase your data was refused, or went unanswered.
- A record about you is wrong, and the clinic has not corrected it.
- You believe someone has accessed your record who should not have.
- Any other complaint about the service or about how we treated you.
How to raise it
Write to [email protected] — or by post to the address above if you prefer. To let us act quickly, please include:
- Your name and a way to reach you.
- The clinic, hospital or lab involved, if there is one.
- What happened, and roughly when.
- What you would like us to do about it.
You do not need a lawyer, you do not need to use any particular form of words, and there is no charge.
What we commit to
- Acknowledgement
- Within 24 hours of receipt
- Substantive response
- Within 15 days
- If it will take longer
- We tell you why, and when to expect an answer
- Outcome
- In writing, with reasons — including if we disagree with you
Where the complaint concerns a record held on behalf of a clinic, we will pass it to that clinic as the Data Fiduciary and stay involved until it is resolved, rather than handing you off and closing the ticket.
If you are not satisfied
Tell us, and ask for the matter to be reviewed. If you remain unsatisfied, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. Nothing here limits any other remedy available to you in law, including before a consumer forum.
Our full position on how data is handled is at /privacy, and the technical controls are at /security.